For years companies have invested in customer loyalty through programs, incentives, customer service operations and more. Meanwhile, not nearly as much attention has been placed on a segment that has proven, direct correlations to customer retention: employee engagement and loyalty.
Here are 10 key employee engagement statistics and retention from the latest study by Achievers.
Employee Retention & Engagement Statistics
- Up to two-thirds of employees say they may leave their jobs in 2020
- 52% of employees are looking or would consider leaving their company because of compensation, 43% career advancement, and 19% lack of recognition
- 26% of employees feel being undervalued and underappreciated is the highest barrier to engagement
- Employees who do not feel adequately recognized have a lower engagement and are twice as likely to say they’ll quit in the next year
- 90% of workers said they are more likely to stay at a company that takes and acts on feedback
- 44% of employees who called their company horrible at acting on feedback plan to look for a new job compared to 28% who called their company awesome at acting on feedback
- In 2020, 35% of employees plan to look for a new job, 33% are not planning to look for a new job, and 32% are undecided
- 23% of 18-20-year-olds will stay at their current job in 2020, 50% indicated they will pursue a new job, and another 27% are undecided
- 38% of 30-44-year-olds plan to look for a new job while 34% are undecided
- 19% of employees consider themselves very engaged and planning to stay at their company a long time
