How long should you stay with one payroll provider for? (Your loyalty may be costing you...)

Payroll loyalty

So, you’ve found the payroll provider that ticks all your boxes.

They process salary payments on time, rarely if ever make any mistakes, they remit the right amounts to the right institutions at the right time…and you know the whole team by name; they’re always available to take your calls. All in all, a well-oiled machine that took time to set up, but is now working as it should.

So there’s no point in changing a winning team, right?

Well, your loyalty may be costing you in many ways…

The pitfalls of blind loyalty to your payroll provider

Payroll is not a one-time process. It evolves with time, technology, and your own company’s growth. And while a payroll provider may have been the perfect fit for your company 3 years ago, you may just have outgrown it now.

Of course, it is also perfectly natural for you to feel loyal to a service provider who has served your business for an extended period of time. But the well-being of your business comes first, which is why you may want to re-evaluate your choice of payroll provider… Here are a few reasons why your loyalty may be costing you:

Payroll & Technology

Payroll technology is always evolving. Where before, traditional, paper-based systems were the norm, digital processes now reign supreme. Some payroll providers, like Africa HR Solutions, also offer an Employee Self-Service system for their clients to use. This not only reduces the burden on payroll teams, but it also facilitates processes like leave application for both employees and their managing officers.

Now imagine if you had partnered with a payroll provider who never made the switch to these digital models. Your business would be losing out on major improvements made in the field of payroll – and your payroll would still take much longer to process and would be riddled with human errors.

Far beyond paper-based payroll, payroll providers are now testing the waters with the introduction of newly born AI technology.

So, you must ask if your payroll provider is future-proofing its services? Otherwise, you may forever be stuck in the early 2010s?

Payroll & Your Business Needs

Since partnering with your payroll provider, your company has not remained static. It has grown, perhaps extended its range of services, hired more employees, offered them more benefits… The point is, your company is not the same one it was a few years or even a few months ago. As such, your needs are also different.

A solution that fit your needs perfectly in the past, may now fail to cover them once they have evolved.

As such, regularly assessing the business compatibility between your payroll provider and your organization is crucial.

Otherwise, in the best-case scenario, you might miss out on improvements for your payroll. In the worst-case scenario, your payroll needs might not be properly met. Do you perhaps need greater reporting capabilities? Or are you planning on hiring significantly more workers? Your payroll provider should be able to handle such requests.

Otherwise, you are left vulnerable to risks of employee dissatisfaction, non-compliance and more.

Payroll & Cost-effectiveness

Blind loyalty may be costing you…literally. Many payroll providers offer a standard rate which usually never lowers, but rather increases with the years.

While loyalty is convenient and saves you the trouble of looking for and making the switch to a new payroll provider, not looking into alternative options also has its downsides. Mainly that you might be losing out on possible cost savings. Where a payroll provider who has worked for years with you might feel comfortable charging your company more significantly, other providers on the lookout for new clients may offer incentives and more affordable solutions.

Sometimes, it is not even a matter of saving on costs…but rather of obtaining more value for the same amount of money paid. Payroll providers like Africa HR Solutions, for instance, offer added value through perks like a single point-of-contact for all your needs, 100% guaranteed compliance, and a steady presence in 45+ African countries.

These client-centric benefits can make a world of difference, significantly reducing the amount of time and effort you spend on your payroll. Naturally, this enables you to dedicate more resources to your company’s growth.

When is the right time to change payroll providers?

So, how can you determine if it’s time to let your present payroll service provider go? There is no set time, rather a constant need to re-evaluate the supplier’s contributions to your company. These few factors can, however, help you identify when something is wrong with your payroll provider:

Lack of Innovation

Has your payroll provider added any noteworthy improvements or new features to their offer in recent years? If not, you may be missing out on significant technology upgrades, among other things.

Inadequate Customer Service

If you’re having trouble getting in touch with customer service or if there are still problems with your payroll provider, it might be time to look for a more dependable and responsive payroll partner.

Compliance Issues

It could be worthwhile to consider a payroll provider that provides extensive compliance tools and help if you’re finding it difficult to stay on top of evolving tax rules.

Over 600 companies in Africa trust Africa HR Solutions. Here’s why you should, too:

At Africa HR Solutions, we constantly improve on our services.

Recently, we introduced a free life insurance benefit to all our EOR clients across Africa, and partnered with global insurance company Unisure to bring world-class insurance plans to African workplaces… We have also made our payroll offer even more flexible and adaptable, allowing for different payment schedules, adapting to our clients’ existing payroll systems, meeting the payroll needs of companies across different markets…

We have proven, through and through, that we are a reliable payroll provider with an eye perpetually trained on the future and its many possibilities.

Partnering with us means accessing all these exciting possibilities, and no longer worrying about your payroll, however complex or time-sensitive it may be.

Get in touch with us now so that your loyalty can be well and truly rewarded!

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Grant Geraghty is the longest-serving member of the Africa HR team. This resident subject matter expert and client champion is responsible for gaining a deep understanding of our clients’ unique HR needs in Africa and providing tailored solutions that align with their business objectives. Grant collaborates closely with our clients to ensure that their requirements are properly implemented, providing ongoing support and guidance throughout the process.

Grant brings a wealth of experience to his role, having served as Africa HR’s longest-serving employee. He holds a Bachelor of Commerce degree, with a major in Economics and Business Finance, from the University of Natal in South Africa. Additionally, he has completed a certification program in Payroll and Tax Administration from the University of Cape Town, further enhancing his expertise in HR operations and compliance.

His commitment to delivering exceptional service and his extensive knowledge of HR in Africa make him an invaluable member of the Africa HR team.




Kevina Takoordyal has a BA Hons Business Management from the University of Glamorgan, UK, with MBA in leadership and Innovation, MBA General, PMP Certified, and Agile Scrum Master. She currently works as the Head of Operations at Africa HR Solutions Ltd with more than 20 years of proven leadership capabilities in Operations, Business Development, People Management, Process Optimization, and Project Management in the Financial Services, BPO, Banking Industry, and Heath Care Industry. In Senior leadership roles with an international footprint across Europe working and extensive Pan- African experience from a compliance, finance, and operations angle, Kevina comes across with a panoply of cross-functional skills. Kevina also serves on a few Boards, Non-Independent Executive at MioD and for NGOs on a voluntary basis, a coach and mentor to aspiring female leaders across Africa and Mauritius.

Kevina is a firm believer in Servant Leadership with a strong focus and commitment to uplifting others, with the ability to deliver through a highly engaged – diverse team, and works towards consistently synergistic value creation. While being a focused and adaptive thinker and Kevina is actively participating in panel discussions on Innovation, CX, Digital transformation.

Kevina serves as Project Assessor for the National Youth upskilling program. She has been recognized as Global Talent in a few companies, Ceridian, and International SOS Ltd whereby she has been awarded a few scholarships and had the opportunity to be mentored by Senior Vice President in the US. Award Winner in various fields and at a national level and recognized including Super Achiever Leader Award in Africa in 2016, Awarded Africa Women Leader 2018.



Head of Finance & Business Support

Viloshna is an experienced finance professional with 18 years of expertise in strategic financial planning, financial analysis, cash flow management, systems and controls implementation, financial reporting, and continuous process improvements. She currently serves as Head of Finance & Business Support, where she has successfully automated and leveraged the financial reporting system capabilities to ensure efficient company operations.

Viloshna’s background includes senior roles in a multinational pharmaceutical company and a large listed Mauritian conglomerate. Her meticulous attention to detail and strategic thinking have streamlined financial processes, making her a valuable addition to any finance team. Viloshna is a qualified finance professional with an FCCA qualification and an MBA, bringing valuable expertise to any organization.

In her current role, Viloshna leads the company’s Treasury and Payments function, including the fulfillment of the company’s cross-border payments into Africa. With her strong educational background and extensive experience, Viloshna consistently demonstrates her ability to optimize financial operations, minimize risks, and improve profitability. Her expertise in financial reporting and process improvements make her a valuable asset to any organization.



Head of Legal & Compliance

A qualified lawyer who joined Africa HR Solutions in July 2020, Mark Du Preez has experience working in private practice for a reputable law firm in South Africa. He also played commercially focused roles at a leading private bank, wealth management company, and outsourcing firm in South Africa and Mauritius.

Mark has played a pivotal role in Africa HR Solution’s risk mitigation strategy, which positively impacted P&L performance over the years.

He currently leads the Partnerships function of the company including relationships and oversight with in-country partners (ICPs) across Africa.

Alex Daruty - Africa HR Team


Head of Commercial

Alex has more than 15 years of experience in the global, strategic development of both enterprise and consumer brands in categories including technology, transport, enterprise software, entertainment, and travel.

With experience in roles on both agency and corporate side, he has worked across international brands and has led the development and execution of multi-discipline campaigns across EMEA, NORAM and Asia Pacific.

His focus is on driving meaningful business impact through brand differentiation and building high-functioning, digitally oriented, and analytically driven capabilities. He is motivated by working with, and developing dynamic people, teams, and organizations.

He leads, manages, develops and mentors the Key Account Management department, including line management responsibility for the team of Key Account Managers and Key Account Administrator who represent the Company as the primary communication link between all relevant stakeholders, including clients, third party in-country partners and internal functions.

Originally from Mauritius, he holds bachelor’s degrees in International Business, Finance and Management from the University of Nevada, Reno.