8 Qualities Of A Great Payroll Service Provider

Desk of someone doing payroll counting money

Finding the right payroll outsourcing organisation may be difficult. Here are 8 tips to help you in your search for the perfect fit!

 

According to the Payroll Outsourcing Services Market by Product, Application, and Geography – Forecast and Analysis 2021-2025, the payroll outsourcing market is on a roll, with an expected growth of USD 6.75 billion, at a compound annual growth rate of 5.72%. This optimistic trend leaves ample room on the market for new players.

 

It might, however, leave you perplexed when it comes to choosing a service provider for your specific needs. Especially given that payroll outsourcing represents a major investment in a firm’s expansion journey. What, then, are the qualities you should look for when considering whom you will entrust this key function?

Tech-savvy

One of the main markers of expertise in a professional payroll organisation is their technological proficiency. Indeed, high-flying payroll organisations will, above and beyond providing you with the competence of their qualified staff, develop optimal processes for your company’s benefit. From employee self-service portals to cloud-based payroll platforms, to store and process data, the right organisation will help you access these essential tools for seamless payroll which would, otherwise, be out of reach, while making the best use of all the features they offer.

Well-versed in compliance

A huge task, perhaps the most consuming, in payroll administration is to monitor compliance. Conducting business in Africa means keeping up with a host of ever-changing tax legislations, deductions, levies, and deadlines. The right payroll outsourcing organisation will make this daunting task a breeze, thanks to their experts who keep up with local laws, but also thanks to their swift and efficient processes that never skip a beat.

Values timeliness

It’s no secret that timely pay is a major asset for talent retention. The right payroll organisation will put its attributes of professionalism, technology and organisation to ensure your success by setting up efficient processes to run payroll accurately and in a timely manner.

Covers all your countries of operation

Why look for a new payroll provider in every African country on your expansion map? It is costly, time consuming, and worst of all, opens the door to many preventable errors due to lack of standardised and uniform processes. This is why the right African payroll service provider will be able to accompany you in every country of operation.

Therefore, when choosing your partner, planning is important. Make sure that your vision is broad enough on the short, medium and long-term to contract with the right service provider straight away, saving you tremendous resources rather than having to switch payroll service providers along your way.

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Able to protect data

You are probably aware that payroll data constitutes highly sensitive information for different reasons. First, there is the duty to protect your employees’ personal information in accordance with the Data Protection laws of each country of operation. The right payroll organisation will be transparent about their data protection policies and present you with a Data Processing Agreement that will guarantee that they are up to legal standards.

 

Secondly, with technological advances and cloud-based information systems also come the risk of cyberattacks that could hold your data hostage. Top-tier professional payroll organisations have access to the best resources to protect data from such risks.

Services both independent contractors and employees

The right payroll service provider should make your life easier, rather than harder. As such, their service should be comprehensive enough to cover payments to both, employees and independent contractors. They should also be able to assist you with employee classification. This crucial part of payroll, done right, is the key to fruitful collaborations and cost effectiveness. Done wrong, it will cost you by way of damages in fines, and reputation.

Provides great customer experience

Investing in payroll outsourcing should also come with great customer experience, so what are the additional advantages you are getting when choosing one provider over the other? Do they offer tailor-made reports? Do they handle employee queries about benefits? Do they assist in calculating and paying compensation and assist you in the dismissal process to minimise the risk of lawsuits?

Gives value for money

While choosing a payroll organisation is already a great start, you may also compare their other services and their value, to choose the best option for your particular needs. Perhaps outsourcing your entire HR needs through an EOR or PEO would give you an even better deal than just delegating payroll. Or perhaps this option will turn out to be useful further down the road. Either way, finding a single provider who gives you all of these services is the key to keeping your options open.

For your payroll needs across the African continent, think Africa HR Solutions

With our 12 years of experience as a payroll service provider and a reputable Employer of Record organization, we, at Africa HR Solutions, can provide your company with a commendable service to ensure your operations are carried out in the most compliant way possible during your expansion in Africa. If you need help paying your employees across the African continent, contact us now and find out more about our team of experts.

Pay your employees anywhere in Africa

Africa HR Solutions is a leading payroll provider you can trust. Get in touch now so we can tell you more about how we provide accurate payroll across the continent.
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GRANT GERAGHTY - Africa HR Team

GRANT GERAGHTY

HEAD OF CLIENT RELATIONSHIP

Grant Geraghty is the longest-serving member of the Africa HR team. This resident subject matter expert and client champion is responsible for gaining a deep understanding of our clients’ unique HR needs in Africa and providing tailored solutions that align with their business objectives. Grant collaborates closely with our clients to ensure that their requirements are properly implemented, providing ongoing support and guidance throughout the process.

Grant brings a wealth of experience to his role, having served as Africa HR’s longest-serving employee. He holds a Bachelor of Commerce degree, with a major in Economics and Business Finance, from the University of Natal in South Africa. Additionally, he has completed a certification program in Payroll and Tax Administration from the University of Cape Town, further enhancing his expertise in HR operations and compliance.

His commitment to delivering exceptional service and his extensive knowledge of HR in Africa make him an invaluable member of the Africa HR team.

KEVINA TAKOORDYAL Africa HR Team

KEVINA TAKOORDYAL

HEAD OF OPERATIONS

Kevina Takoordyal has a BA Hons Business Management from the University of Glamorgan, UK, with MBA in leadership and Innovation, MBA General, PMP Certified, and Agile Scrum Master. She currently works as the Head of Operations at Africa HR Solutions Ltd with more than 20 years of proven leadership capabilities in Operations, Business Development, People Management, Process Optimization, and Project Management in the Financial Services, BPO, Banking Industry, and Heath Care Industry. In Senior leadership roles with an international footprint across Europe working and extensive Pan- African experience from a compliance, finance, and operations angle, Kevina comes across with a panoply of cross-functional skills. Kevina also serves on a few Boards, Non-Independent Executive at MioD and for NGOs on a voluntary basis, a coach and mentor to aspiring female leaders across Africa and Mauritius.

Kevina is a firm believer in Servant Leadership with a strong focus and commitment to uplifting others, with the ability to deliver through a highly engaged – diverse team, and works towards consistently synergistic value creation. While being a focused and adaptive thinker and Kevina is actively participating in panel discussions on Innovation, CX, Digital transformation.

Kevina serves as Project Assessor for the National Youth upskilling program. She has been recognized as Global Talent in a few companies, Ceridian, and International SOS Ltd whereby she has been awarded a few scholarships and had the opportunity to be mentored by Senior Vice President in the US. Award Winner in various fields and at a national level and recognized including Super Achiever Leader Award in Africa in 2016, Awarded Africa Women Leader 2018.

VILOSHNA PACKIRY POULLE​

VILOSHNA PACKIRY POULLE

Head of Finance & Business Support

Viloshna is an experienced finance professional with 18 years of expertise in strategic financial planning, financial analysis, cash flow management, systems and controls implementation, financial reporting, and continuous process improvements. She currently serves as Head of Finance & Business Support, where she has successfully automated and leveraged the financial reporting system capabilities to ensure efficient company operations.

Viloshna’s background includes senior roles in a multinational pharmaceutical company and a large listed Mauritian conglomerate. Her meticulous attention to detail and strategic thinking have streamlined financial processes, making her a valuable addition to any finance team. Viloshna is a qualified finance professional with an FCCA qualification and an MBA, bringing valuable expertise to any organization.

In her current role, Viloshna leads the company’s Treasury and Payments function, including the fulfillment of the company’s cross-border payments into Africa. With her strong educational background and extensive experience, Viloshna consistently demonstrates her ability to optimize financial operations, minimize risks, and improve profitability. Her expertise in financial reporting and process improvements make her a valuable asset to any organization.

MARK DU PREEZ​

MARK DU PREEZ

Head of Legal & Compliance

A qualified lawyer who joined Africa HR Solutions in July 2020, Mark Du Preez has experience working in private practice for a reputable law firm in South Africa. He also played commercially focused roles at a leading private bank, wealth management company, and outsourcing firm in South Africa and Mauritius.

Mark has played a pivotal role in Africa HR Solution’s risk mitigation strategy, which positively impacted P&L performance over the years.

He currently leads the Partnerships function of the company including relationships and oversight with in-country partners (ICPs) across Africa.

Alex Daruty - Africa HR Team

ALEX DARUTY

Head of Commercial

Alex has more than 15 years of experience in the global, strategic development of both enterprise and consumer brands in categories including technology, transport, enterprise software, entertainment, and travel.

With experience in roles on both agency and corporate side, he has worked across international brands and has led the development and execution of multi-discipline campaigns across EMEA, NORAM and Asia Pacific.

His focus is on driving meaningful business impact through brand differentiation and building high-functioning, digitally oriented, and analytically driven capabilities. He is motivated by working with, and developing dynamic people, teams, and organizations.

He leads, manages, develops and mentors the Key Account Management department, including line management responsibility for the team of Key Account Managers and Key Account Administrator who represent the Company as the primary communication link between all relevant stakeholders, including clients, third party in-country partners and internal functions.

Originally from Mauritius, he holds bachelor’s degrees in International Business, Finance and Management from the University of Nevada, Reno.