Payroll: 6 Benefits of an Employee Self-Service for your business

Paying people for work done in a specified period (i.e., payroll) is a foundational element of any functioning organisation, and significantly impacts employee experience and perception of the organisation’s financial viability. However, this crucial and seemingly simple task can be one of the most challenging and time-consuming responsibilities for organisations, particularly those with a global reach into Africa. This challenge is often compounded by the manual nature of payroll, and associated human error, that typically occurs in in-house payroll teams.

According to Deloitte’s Global Outsourcing Survey, the pandemic and current unstable political climate has increased the chances of global recession, leading to an increase in the number of organisations outsourcing their payroll to external organisations. Outsourcing payroll functions, particularly to organisations with automated systems, minimizes the risks and subsequent costs associated with not getting global payroll ‘right’.

Challenges to successful payroll across Africa

Global expansion is challenging. Organisations face many obstacles in rolling out accurate and compliant payroll across different African countries with different languages, tax laws around deductions and withholdings and labour legislation concerning mandatory contributions. The more dispersed a global workforce, the more risk to the organisation.

Managing an accurate payroll system requires significant expertise, and should an organisation not get payroll right, there are significant legal, financial, and employee-related consequences.

Area of risk

Cost to the organisation

Legal

Organisations with a global workforce need to account for local regulations, tax, and labour laws, which vary – sometimes drastically – from country to country in Africa. Non-compliance with such laws and subsequent penalties and damaged reputation can threaten the successful expansion of an organisation into Africa.

Financial

Establishing an in-house payroll team can be very resource, time and cost intensive. Should an organisation not invest in the right people and technologies, costly mistakes may occur, leading to considerable fines and penalties should a tax or employment law be broken.

Employee experience

Accurate payroll is a key factor in employee experience and subsequent satisfaction and loyalty to the employer. Errors or non-compliance negatively impact their experience, indeed, a survey conducted by the Workforce Institute at Kronos suggests that 49% of employees in the US start searching for a new job after 2 payroll errors.

Table of Contents

Outsourcing payroll to support Africa expansion

Global organisations with established legal entities in Africa can benefit from an outsourcing partnership with a payroll outsourcing firm to minimise slow processes, unforeseen costs, and inaccurate or non-compliant payroll cycles. A core reason why these partnerships are so effective is the availability of employee self-service portals to give organisations and their employees’ visibility of and control over their payroll.  

An employee self-service platform: A value-add

An employee self-service platform is a web-based platform or gateway that employees and organisations use to facilitate payroll processing. This tool allows employees and employers to access relevant information and conduct tasks, such as requesting leave, logging expenses, and collecting data for trend analysis over time. Embracing this lightens the workload of payroll professionals and boosts efficient organisational processes. Consider some of the value-adds of a centralised, self-service platform:

Benefit

What the organisation gains

Compliance is less daunting

A self-service portal offers a clear and concise view of an employee’s payroll and employment-related information, which can easily be cross-checked against relevant regulations (e.g., leave legislation, tax laws, insurance, or social security).

Embracing an outsourced payroll organisation with an online tool gives employers a view of how their employee’s payroll is being managed in compliance with relevant legislation.

Less time-consuming, more value-add

HR professionals will have more time and resources to add value through strategic process planning and innovation for successful Africa expansion.

Faster, more effective onboarding

Time to onboarding is crucial for organisations needing to remain relevant in constantly evolving markets or needing to fill critical skills gaps. An employee self-service portal streamlines the tasks that slow the onboarding process down (e.g., data collection and approval).

Employees are onboarded faster, more effectively and more consistently across multiple different countries.

Improved employee experience

Employees utilising a self-service platform enjoy the control it gives them over their payroll information and process. 

Taking autonomy over their payroll process may add positively to an employee’s experience of company culture.

Less human error

People, especially when overwhelmed by tasks, make mistakes. Mistakes made in a payroll cycle can be costly to the organisation legally, financially and impacts the employee experience.

Outsourced payroll processes and automated systems reduce the error that arises through the manual processing of tasks.

Increased organisational agility

Increasingly, organisations across the world are recognising the need to be agile in their responses to the various environmental, political, governance and social factors that impact their way of work.

Outsourcing an often-cumbersome process, such as payroll, and managing it on a centralised system means that firms have the capacity and resources to focus on business needs for rapid innovation, quality assurance and reduced cost, whilst ensuring to maintain a positive employee experience.


Africa HR gives you access to the best digital tools

AHR successfully manages the payroll of global organisations in 44 African countries. Outsourcing payroll to AHR and utilising our self-service system ensures organisations have a compliant, effortless, and cost-effective payroll cycle, every single month.

As payroll specialists, we pride ourselves on always finding tailor-made solutions for our clients’ needs. We provide our clients with turnkey cloud-based tools – which are perfectly adapted to the context of remote work – and payroll processes and strategies to fit their unique expansion plans across the African continent. We help them get the basics right, through our automated self-service platform.

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Grant Geraghty is the longest-serving member of the Africa HR team. This resident subject matter expert and client champion is responsible for gaining a deep understanding of our clients’ unique HR needs in Africa and providing tailored solutions that align with their business objectives. Grant collaborates closely with our clients to ensure that their requirements are properly implemented, providing ongoing support and guidance throughout the process.

Grant brings a wealth of experience to his role, having served as Africa HR’s longest-serving employee. He holds a Bachelor of Commerce degree, with a major in Economics and Business Finance, from the University of Natal in South Africa. Additionally, he has completed a certification program in Payroll and Tax Administration from the University of Cape Town, further enhancing his expertise in HR operations and compliance.

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Kevina Takoordyal has a BA Hons Business Management from the University of Glamorgan, UK, with MBA in leadership and Innovation, MBA General, PMP Certified, and Agile Scrum Master. She currently works as the Head of Operations at Africa HR Solutions Ltd with more than 20 years of proven leadership capabilities in Operations, Business Development, People Management, Process Optimization, and Project Management in the Financial Services, BPO, Banking Industry, and Heath Care Industry. In Senior leadership roles with an international footprint across Europe working and extensive Pan- African experience from a compliance, finance, and operations angle, Kevina comes across with a panoply of cross-functional skills. Kevina also serves on a few Boards, Non-Independent Executive at MioD and for NGOs on a voluntary basis, a coach and mentor to aspiring female leaders across Africa and Mauritius.

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Kevina serves as Project Assessor for the National Youth upskilling program. She has been recognized as Global Talent in a few companies, Ceridian, and International SOS Ltd whereby she has been awarded a few scholarships and had the opportunity to be mentored by Senior Vice President in the US. Award Winner in various fields and at a national level and recognized including Super Achiever Leader Award in Africa in 2016, Awarded Africa Women Leader 2018.

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Viloshna is an experienced finance professional with 18 years of expertise in strategic financial planning, financial analysis, cash flow management, systems and controls implementation, financial reporting, and continuous process improvements. She currently serves as Head of Finance & Business Support, where she has successfully automated and leveraged the financial reporting system capabilities to ensure efficient company operations.

Viloshna’s background includes senior roles in a multinational pharmaceutical company and a large listed Mauritian conglomerate. Her meticulous attention to detail and strategic thinking have streamlined financial processes, making her a valuable addition to any finance team. Viloshna is a qualified finance professional with an FCCA qualification and an MBA, bringing valuable expertise to any organization.

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A qualified lawyer who joined Africa HR Solutions in July 2020, Mark Du Preez has experience working in private practice for a reputable law firm in South Africa. He also played commercially focused roles at a leading private bank, wealth management company, and outsourcing firm in South Africa and Mauritius.

Mark has played a pivotal role in Africa HR Solution’s risk mitigation strategy, which positively impacted P&L performance over the years.

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Alex Daruty - Africa HR Team

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Alex has more than 15 years of experience in the global, strategic development of both enterprise and consumer brands in categories including technology, transport, enterprise software, entertainment, and travel.

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His focus is on driving meaningful business impact through brand differentiation and building high-functioning, digitally oriented, and analytically driven capabilities. He is motivated by working with, and developing dynamic people, teams, and organizations.

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