Can’t trust your PEO? Here are 6 factors to determine if they are reliable

PEO trust

If you can’t trust your PEO, can you actually work with them?

Your PEO (Professional Employment Organization) provider in Africa has been acting shifty lately, or you have been having this nagging feeling that tells you something isn’t right… You don’t know where your money will go in this foreign country, how it will be processed, and if your necessary HR tasks will be carried out as needed, within the correct deadline.

But unfortunately, you don’t know enough about the country you are growing in to act on these suspicions. You do not know the specifics of the laws that apply either, so what should you do?

If you cannot fully trust your PEO provider, here are some factors that will help you determine their trustworthiness:

1. References and Reputation of the PEO

If you haven’t done so, or if you haven’t done so extensively, now is the time: conduct due diligence on your PEO provider’s reputation. Look for references and customer reviews to learn about other companies’ experiences. Look out for reviews by companies similar to yours in size, in terms of the industry you work in, and the country you are operating in. Ideally, these references should be easy to follow up on: they should mention the referrer’s name, position, and company, making them easily verifiable.

Reputable PEOs should give references easily upon request and be open and honest about their performance history.

Did you know?

Africa HR Solutions is backed by the ADvTECH group, which is itself listed on the Johannesburg Stock Exchange. These strong credentials help build trust with our clients and give them peace of mind that their company – and their money – are in safe hands.

2. Stability of Finances of the PEO

Payroll, benefits administration, and other HR missions are easier to carry out when a PEO has a solid financial background. This means, among other things, that the PEO provider should have a good cash flow to cater for unexpected expenses.

Through records of finances, industry ratings, or conversations with financial consultants, you can assess the organization’s financial condition. If a PEO provider has a so-so financial record, they may not be able to offer consistent and high-quality services your company needs to thrive.

3. Tailor-made solutions for your company

Your company, like all others, has its own specific requirements, and a reliable PEO should provide services that meet your needs precisely. Cookie-cutter solutions can only work so much, and since PEOs are meant to ensure compliance, any lacking however small, can result in your company getting sanctioned.

So it is important to consider whether a PEO provider can offer specialized services for risk administration, compliance, employee benefits, payroll processing, or any other HR task. If a PEO provider only offers a one-size-fits-all strategy, this is a sign that it isn’t sensitive to the unique needs of your company.

4. Open Communication with the PEO

Effective communication, like trust, is essential to every healthy corporate partnership.

A reliable PEO like Africa HR Solutions will set up open channels of communication to keep you updated on important developments, changes to regulations, and improvements to services.

What’s more, Africa HR Solutions offers you the privilege of having a single point of contact. What does this mean? It means that you get a dedicated Key Account Manager for all your needs across all the countries we serve in Africa. Your Key Account Manager will answer all questions you may have and will keep you informed of any changes well in advance, or at the very least, as soon as possible. No need to call multiple people to get a single answer with Africa HR Solutions: you have a dedicated, centralized point of contact.

If you are being kept in the dark about significant issues, it may be time to reevaluate your choice of PEO provider.

5. Client Support by the PEO

A PEO’s dedication to their client’s happiness can be seen by their responsive client support. Examine the customer service representatives of your PEO for response time, promptness in addressing issues, and availability of channels of communication. If they take days and weeks to get back to you, this is a sure sign that you cannot trust this PEO provider.

6. Technology and Security Measures taken by the PEO

In the age of big data and AI, PEOs must make use of technology to keep up with the world and to expedite HR and payroll processes. As such, a reliable PEO should leverage modern technology to ensure accuracy, efficiency, and security. Importantly, you should also inquire about data protection measures, encryption protocols, and compliance with local data protection acts and ICT acts.

Do not give your trust to just any PEO provider…

Trusting an unknown third party with your company’s critical HR processes is no easy feat. It can be even more difficult to let go of a poorly performing PEO provider, for fear that their replacement will be even worse, and all the efforts made to switch will be in vain.

Africa HR Solutions, however, is a truly trustworthy partner. Don’t just take our word for it: take a look at what our past and current clients have to say about us. Ask us for our references, ask our team any questions you like about what PEOs should do for you. Time and again, we have proven that we are reliable, which is why Fortune 500 companies trust us and why we have been thriving for over a decade.

If you are ready to make the switch to a new PEO, or simply wish to find out more about Africa HR Solutions’ PEO offer, get in touch with our team here.

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GRANT GERAGHTY - Africa HR Team

GRANT GERAGHTY

HEAD OF CLIENT RELATIONSHIP

Grant Geraghty is the longest-serving member of the Africa HR team. This resident subject matter expert and client champion is responsible for gaining a deep understanding of our clients’ unique HR needs in Africa and providing tailored solutions that align with their business objectives. Grant collaborates closely with our clients to ensure that their requirements are properly implemented, providing ongoing support and guidance throughout the process.

Grant brings a wealth of experience to his role, having served as Africa HR’s longest-serving employee. He holds a Bachelor of Commerce degree, with a major in Economics and Business Finance, from the University of Natal in South Africa. Additionally, he has completed a certification program in Payroll and Tax Administration from the University of Cape Town, further enhancing his expertise in HR operations and compliance.

His commitment to delivering exceptional service and his extensive knowledge of HR in Africa make him an invaluable member of the Africa HR team.

KEVINA TAKOORDYAL Africa HR Team

KEVINA TAKOORDYAL

HEAD OF OPERATIONS

Kevina Takoordyal has a BA Hons Business Management from the University of Glamorgan, UK, with MBA in leadership and Innovation, MBA General, PMP Certified, and Agile Scrum Master. She currently works as the Head of Operations at Africa HR Solutions Ltd with more than 20 years of proven leadership capabilities in Operations, Business Development, People Management, Process Optimization, and Project Management in the Financial Services, BPO, Banking Industry, and Heath Care Industry. In Senior leadership roles with an international footprint across Europe working and extensive Pan- African experience from a compliance, finance, and operations angle, Kevina comes across with a panoply of cross-functional skills. Kevina also serves on a few Boards, Non-Independent Executive at MioD and for NGOs on a voluntary basis, a coach and mentor to aspiring female leaders across Africa and Mauritius.

Kevina is a firm believer in Servant Leadership with a strong focus and commitment to uplifting others, with the ability to deliver through a highly engaged – diverse team, and works towards consistently synergistic value creation. While being a focused and adaptive thinker and Kevina is actively participating in panel discussions on Innovation, CX, Digital transformation.

Kevina serves as Project Assessor for the National Youth upskilling program. She has been recognized as Global Talent in a few companies, Ceridian, and International SOS Ltd whereby she has been awarded a few scholarships and had the opportunity to be mentored by Senior Vice President in the US. Award Winner in various fields and at a national level and recognized including Super Achiever Leader Award in Africa in 2016, Awarded Africa Women Leader 2018.

VILOSHNA PACKIRY POULLE​

VILOSHNA PACKIRY POULLE

Head of Finance & Business Support

Viloshna is an experienced finance professional with 18 years of expertise in strategic financial planning, financial analysis, cash flow management, systems and controls implementation, financial reporting, and continuous process improvements. She currently serves as Head of Finance & Business Support, where she has successfully automated and leveraged the financial reporting system capabilities to ensure efficient company operations.

Viloshna’s background includes senior roles in a multinational pharmaceutical company and a large listed Mauritian conglomerate. Her meticulous attention to detail and strategic thinking have streamlined financial processes, making her a valuable addition to any finance team. Viloshna is a qualified finance professional with an FCCA qualification and an MBA, bringing valuable expertise to any organization.

In her current role, Viloshna leads the company’s Treasury and Payments function, including the fulfillment of the company’s cross-border payments into Africa. With her strong educational background and extensive experience, Viloshna consistently demonstrates her ability to optimize financial operations, minimize risks, and improve profitability. Her expertise in financial reporting and process improvements make her a valuable asset to any organization.

MARK DU PREEZ​

MARK DU PREEZ

Head of Legal & Compliance

A qualified lawyer who joined Africa HR Solutions in July 2020, Mark Du Preez has experience working in private practice for a reputable law firm in South Africa. He also played commercially focused roles at a leading private bank, wealth management company, and outsourcing firm in South Africa and Mauritius.

Mark has played a pivotal role in Africa HR Solution’s risk mitigation strategy, which positively impacted P&L performance over the years.

He currently leads the Partnerships function of the company including relationships and oversight with in-country partners (ICPs) across Africa.

Alex Daruty - Africa HR Team

ALEX DARUTY

Head of Commercial

Alex has more than 15 years of experience in the global, strategic development of both enterprise and consumer brands in categories including technology, transport, enterprise software, entertainment, and travel.

With experience in roles on both agency and corporate side, he has worked across international brands and has led the development and execution of multi-discipline campaigns across EMEA, NORAM and Asia Pacific.

His focus is on driving meaningful business impact through brand differentiation and building high-functioning, digitally oriented, and analytically driven capabilities. He is motivated by working with, and developing dynamic people, teams, and organizations.

He leads, manages, develops and mentors the Key Account Management department, including line management responsibility for the team of Key Account Managers and Key Account Administrator who represent the Company as the primary communication link between all relevant stakeholders, including clients, third party in-country partners and internal functions.

Originally from Mauritius, he holds bachelor’s degrees in International Business, Finance and Management from the University of Nevada, Reno.